Before you receive the tracking number, we offer our customers a hesitation period.
During this hesitation, we support our customers for any unreasonable refund request.
After the hesitation period, we only provide exchange and return services. Please noted.
Items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
Items that were damaged or defective, we will refund. However, we will not be responsible for the damages caused by shipping.
Items that are not fit, are not returnable. Please email us on the sizes, colors, etc before purchasing the items.
Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
Items Not Returnable: For hygiene reasons, we do not accept the exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method.
If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
Credits: Credits will be issued within 14 days of receipt of the item. Please include your order date and order number to expedite the processing of your credit.
Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
1. How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director after she checks and agrees, we will add the replacement to your next order for free or refund related value.
Third: if we could not Identification. All items must be returned in their original condition, to qualify for a refund or exchange of goods.
The buyer is responsible for all shipping costs and custom fees incurred. But to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order.
Firstly, Email the reason for returning goods to the seller.
Secondly, pls pay the returning shipping fee and clearance fee yourself in advance, and also you need to take responsibility for the shipping fee of sending to you, then we will accept returns.
Thirdly, After we get the returning package and after check, we will refund you if the returning goods all in good condition.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt.